▶Reservations that fail to show within 15 minutes will be released for walk-in guests. All members in your party must be present before being seated. 
▶Please note that we may be unable to accommodate your requests for specific seating.
※Depending on seat availability, we may escort you to our counter seats.
▶Please note that the seating is limited for 2 hours.
▶The menu details and prices may change without prior notice depending on the supply and seasonal conditions.
▶The prices listed are subject to 12% service charge.
▶We kindly request that all guests refrain from wearing the following garments at Robata: Ski boots, Hotel robes, Male sportswear such as training jerseys, tank tops or other sleeveless garments.

▶Cancellation policy
-Cancellation made on the day of the reservation or no-show will be charged ¥5,500 yen per person for normal operation.
-Cancellation made on the day of the reservation or no-show without prior notice will be charged 100% of the pre-ordered price per person (including children).

▶Dinner reservations of the period from December 14th to January 6th, January 28th and 29th
Please kindly be informed that reservations for this period will only be available for guests staying at Park Hyatt Niseko Hanazono.

▶We thank you for your continued patronage of Park Hyatt Niseko Hanazono.
Please note that the service charge at Park Hyatt Niseko Hanazono’s restaurants will be revised from 12% to 15%, as shown below.

Effective date: December 1, 2024
Revised service charge: 15%

Our commitment to safety and hygiene and constant improvement of our facilities and services continue to enhance the experience we offer our guests.
We appreciate your understanding regarding this matter and look forward to continue serving you.