Introduction

View & Dining The Sky is located on the 17th floor in Hotel New Otani, one of the finest hotels in Tokyo, with an amazing 360° degree view of the city. On a clear sunny day, you can even catch a breathtaking glimpse of Mt. Fuji right from your seat. Selected by Singapore Tatler magazine as one of "Five of the Best Revolving Restaurants in the World", View & Dining The Sky has been a Tokyo landmark ever since it was built for the Tokyo 1964 Olympic and Paralympic Games.

The Challenge

There are many aspects of the Hotel New Otani’s storied history which View & Dining The Sky cherishes and preserves. Their outdated paper-and-pencil reservation book, however, was in dire need of modernization. “We have been recording reservation information in reservations book, and when we received a reservation request, we would need to check a separate seating sheet. It got especially complicated when reservations are changed and canceled because the seating sheet would end up looking like a puzzle. This created a mess of human errors—we only have one reservation book but three phones!”

With 2020 Olympics approaching, The Sky is also seeing an influx of foreign tourists. They notice that they are slightly behind regarding implementing a system with multiple languages. While looking for a solution for their problematic reservation system, they also wanted a solution that provided multilingual support.

Solution

TableCheck provided an online platform that is connected to View & Dining The Sky’s homepage, enabling customers to book directly from their site without being transferred to a different page. Additionally, TableCheck supports over 18 foreign languages making booking simple for customers who are not familiar with either Japanese or English.

Result

View & Dining The Sky has smoothly transitioned customers from booking via phone to online (TableCheck), reducing staff’s stress levels when managing complex booking procedures. The Sky now receives 36% of their reservations outside business hours, capturing previously missed opportunities. Using the rich customer data accumulated through their online bookings, The Sky can now create more effective marketing campaigns and provide more personalized service for their guests.